PinIQ Support

PinIQ is a private pin-collection catalogue for iPhone, iPad and Android. No PinIQ account or password is required.

Common questions

Why does iCloud Sync show Off on iPhone or iPad?

Confirm that the device is signed in to iCloud, iCloud Drive is enabled and the device has a network connection. PinIQ keeps working with local storage when iCloud is unavailable. Reopen the app after changing the account or iCloud settings.

Android does not use iCloud and does not provide automatic cloud sync. Its catalogue stays on that Android device unless you create a complete backup or CSV export. Optional eBay searches send only the selected front-photo copy or lookup fields described below.

Why aren't my latest catalogue changes appearing on another Apple device?

Check the iCloud Sync status in PinIQ Settings on both devices. Both devices must be signed in to the same Apple Account with iCloud Drive enabled and an active network connection. The catalogue syncs between iPhone and iPad the same way it syncs between two iPhones.

PinIQ keeps your catalogue available locally while iCloud retries. Allow time for large photo updates to upload, then reopen PinIQ if the status does not refresh.

How do I find a pin from its photo?

In PinIQ 1.4 on iOS, or a pricing-enabled Android release, add a new pin, take or choose its front photo, then press Find this photo on eBay. You can search before entering a name. Each search sends a smaller, upright copy of that front photo to PinIQ's pricing service and eBay, with location and other image metadata removed. The back photo and original library asset are not uploaded.

Choose the listing that matches your pin and review its details. PinIQ checks the selected listing's current title separately for a multi-seller GBP asking-price estimate. Fill blank fields from this match adds available suggestions to the draft; review them before saving. Existing fields and an entered zero are preserved. A GBP estimate is applied only to a GBP catalogue. Photo similarity and seller descriptions do not verify a pin's identity, authenticity or edition.

How do I scan a pin?

In PinIQ 1.5 on iPhone and iPad, choose Add Pin and PinIQ opens the scanner. It says what will be sent before the camera opens; the scan you take is the search. Pick the listing that matches your pin, and PinIQ opens the pin editor with the blank name, origin, edition and GBP estimated value filled in from that match. Nothing is saved until you press Save, and Enter manually skips the scanner entirely.

Can I look up a pin I have already added?

In PinIQ 1.5 on iPhone and iPad, open the pin and choose Find this pin on eBay, which searches using the front photo already saved with it. Settings → Pricing → Look up pins lists pins that have a photo but no origin, edition or value, so you can work through them one at a time. Every pin needs its own tap; PinIQ never scans your catalogue by itself. Only blank fields are filled, and replacing an existing estimated value with the median is a separate, clearly labelled action.

Can I search by name or turn on automatic lookup?

Use the name/reference search in the pin editor. Look up new pins automatically starts off and applies only to that device; when enabled, it searches after a pause while you enter a new pin. Turn it off to return to manual searches. Automatic text lookup does not upload photos or refresh your existing catalogue.

What if eBay finds nothing or reaches a limit?

You can always enter and save the pin manually, including offline. A match may have no estimate if fewer than three distinct sellers have usable listings. You can still apply available details and enter your own value. Search results expire after 15 minutes and need a new search before they can be applied.

When the shared service allowance is used up, or eBay is unavailable, PinIQ shows that pricing is temporarily unavailable. Try again later; this does not change saved catalogue values or prevent manual saving. There is no automatic charge to a PinIQ user when a lookup limit is reached.

Each device and network also has a daily price-check allowance. When it is reached, PinIQ says price checks are busy. Searches become available again within 24 hours, and you can still enter and save values manually.

Prices are current asking prices in GBP excluding postage, not completed sales, professional valuations or insurance appraisals. Earlier pricing-disabled builds continue to support manual values.

How do I add a photo?

Edit or add a pin, choose the front or back image slot, then use the camera or system photo picker. On iPhone and iPad, camera access can be changed in iOS Settings. On Android, PinIQ opens the system camera app or photo picker and receives only the image you take or select.

How do I export my catalogue?

Open PinIQ Settings and choose Export Catalogue (CSV). The CSV contains the catalogue's text fields, values and currency but no photos. Use the system share sheet to choose where it goes.

How do Android backups work?

In Android Settings, choose Create Complete Backup, then select a safe destination using Android's file picker. The.piniqbackup file contains the catalogue, photos and selected currency. Use Restore Complete Backup to validate and restore a backup; restoring replaces the catalogue currently on that device.

Android automatic cloud backup and device transfer are disabled. PinIQ cannot recover a lost catalogue, so create a fresh complete backup regularly and keep it somewhere safe. Settings shows the last complete backup saved on this device. An in-app reminder appears when a backup is due and can be snoozed for a week. A backup that could not include a missing photo does not update that date.

How do iPhone and iPad backups work?

In PinIQ Settings, open Backup & Restore, then Create Complete Backup. Choose a destination in Files. The.piniqiosbackup file includes collections, pin details, dates, favourites, exact values, catalogue currency and both photos. The last-backup date updates only after Files confirms the save.

Choose Restore Complete Backup to select a saved file. PinIQ checks its contents, photos and integrity checksums before showing a preview. Confirming restore replaces the active catalogue. If that catalogue uses iCloud, the replacement also syncs to your other Apple devices. Save your current catalogue first if you want to retain a copy.

An empty catalogue adopts the backup's currency. When replacing a catalogue that already contains pins, its selected currency must match the backup's currency; values are never converted. The iOS format supports up to 128 MB of photo data and 8 MB of catalogue details. It is separate from Android's ZIP backup format and does not transfer Pro purchases or app appearance settings. CSV files cannot restore a catalogue. Keep your saved backup somewhere safe; iCloud sync also syncs deletions.

How do I delete data?

Delete individual pins inside PinIQ to remove their catalogue data and stored photos. Deleting a collection leaves its pins in PinIQ as unfiled; delete those pins separately if you also want them removed.

On iPhone and iPad, synced deletions are sent to your private iCloud catalogue. You can manage PinIQ's iCloud storage from your Apple account's iCloud storage settings. On Android, clearing PinIQ's app storage or uninstalling it removes its local catalogue. CSV files and complete backups saved elsewhere must be deleted from their chosen destination separately.

PinIQ won't open or keeps closing

1. Close PinIQ completely, then reopen it.
2. Restart the device.
3. Install the latest iOS or Android version available for the device.
4. Check the App Store or Google Play for a PinIQ update.
5. Make sure the device has enough free storage.

If PinIQ still opens on Android, create a fresh complete backup before clearing app storage or uninstalling. Those actions permanently remove the local Android catalogue, and automatic backup is disabled. On iPhone and iPad, do not assume that every recent local change has reached iCloud. If the problem continues, contact us before clearing storage, deleting or reinstalling PinIQ.

Contact

Email [email protected] with:

• a short description of what happened;
• the PinIQ version shown at the bottom of Settings;
• the device model and iOS or Android version; and
• steps that reproduce the issue.

Please do not send private catalogue photos, CSV exports, complete backups or other personal information unless it is necessary to explain the support request and you intend us to receive it.

Read the PinIQ Privacy Policy.

App information

App: PinIQ
Developer: Kagool Studios Ltd
Platforms: iPhone, iPad and Android