PinIQ Support

PinIQ is an iPhone catalogue for pin collections. No PinIQ account or password is required.

Common Questions

Why does iCloud Sync show Off?

Confirm that your iPhone is signed in to iCloud, iCloud Drive is enabled, and the device has a network connection. PinIQ keeps working with local storage when iCloud is unavailable.

Reopen PinIQ after changing your Apple Account or iCloud settings.

Why are my latest catalogue changes not appearing on another iPhone?

Check the iCloud Sync status in PinIQ Settings on both devices. Both iPhones must be signed in to the same Apple Account with iCloud Drive enabled and an active network connection.

PinIQ keeps your catalogue available locally while iCloud retries. Allow time for large photo updates to upload, then reopen PinIQ if the status does not refresh.

How do I add a photo?

Edit or add a pin, choose the front or back image slot, then use the camera or system photo picker. You can change camera access for PinIQ in iOS Settings.

How do I export my catalogue?

Open Settings, choose Export Catalogue (CSV), then save or share the file using the standard iOS share sheet.

How do I delete catalogue data?

Delete individual pins inside PinIQ to remove their catalogue data. Deleting a collection leaves its pins in PinIQ as unfiled; delete those pins separately if you also want to remove them.

Synced deletions are sent to your private iCloud catalogue. You can also manage PinIQ's stored data from your Apple Account's iCloud storage settings.

PinIQ will not open or keeps closing

1. Close PinIQ completely, then reopen it.
2. Restart your iPhone.
3. Install the latest iOS version available for your device.
4. Check the App Store for a PinIQ update.
5. Make sure your iPhone has enough free storage.

If the problem continues, contact us with the details below before deleting or reinstalling PinIQ.

Contact Support

Email: [email protected]

To help us investigate, please include:

• A short description of what happened
• The PinIQ version shown at the bottom of Settings
• Your iPhone model and iOS version
• The steps that reproduce the issue, where possible
• The iCloud Sync status shown in PinIQ Settings, if relevant

Please do not send private catalogue photos or other personal information unless it is necessary to explain the support request.

Privacy

Read the PinIQ Privacy Policy.

App Information

App: PinIQ
Developer: Kagool Studios Ltd
Platform: iPhone
Current version: 1.0

Contact Details